Deploying AWS-based Customer Service Applications Using Automation (Terraform, CI/CD)
Delivering high-quality products to your customers is necessary for any business, and all product delivery necessitates diligent and swift customer support.
ISmile Technologies used Amazon Connect and other AWS AI-enabled services to create seamless, scalable, and automated customer support processes for a major insurance provider.
What’s the point?
Our solution utilizes Terraform and a CI/CD pipeline to automatically provision the resources used and uses a security baseline to guarantee compliance requirements per organizational needs.
In particular, this security baseline becomes HIPAA compliant using Zscaler CSPM or DivvyCloud CSPM (Cloud Security Posture Management).
As a result of automating customer service delivery and leveraging pay-as-you-go compute services, the major insurance provider benefitted from adopting this architecture through reduced costs and fewer physical agents needing to devote time and energy to handling customer service requests, freeing them up to do more valuable work that would be less forthcoming to automation.
